Career Conversations



In the new world of work where technology has taken on a pervasive presence, there has never been a stronger imperative for leaders to have greater flexibility to engage in conversations in different ways.

EY has created and developed a well thought-through approach to how they manage 21st century career conversations in their talent centre. They are acutely aware that the notion of the term “career” for their newly qualified accountants is somewhat different to what it used to be 10, even 5 years ago. This has meant a re-think in the approach and skills used by talent advisers when handling career conversations.

EY chose to work with us to equip their talent advisers with the confidence and capability to deliver a leading edge “Career Conversations” service.


We worked with Nicola Pye and her wider team to create a bespoke 1.5 day experience tailored around how to hold impactful and insightful career conversations.

The aim was to support participants in being able to navigate and help others to fully engage in carving a successful career. By strengthening the ability to have holistic conversations, participants strengthened their skills in working with the heart and the head.

The workshop was also designed to explore how to share organisational learning with key internal sponsors with the intent of driving change and helping to align the needs of both employees and the organisation.


One of the greatest qualities of the Talent Centre is the unique opportunity it provides participants with; time to think. In a fast-paced environment, being in a space with a trained, skilled, emotionally present, and genuinely interested human being, who is not just going to tell you what to do is rare.

Pye shares, “we started off by making a session 90 minutes, but have increased them to 2 hours because it enables us to explore the next steps in more depth.”

This is clearly valued by users as their biggest source of referrals is word of mouth.

EY are acutely aware that recruiting and retaining their future talent means exploring traditional assumptions about careers. It has meant working with a spirit of inquiry, building trusting relationships and having the courage to challenge the traditional notions of career development.

“We wanted to make sure we were offering a service that was powerful and different compared with what we had before. The session gave us exactly what we needed in terms of tools and techniques. It also challenged me to think about some of my expectations of the service we were providing.”

Nicola Pye,
Senior Manager – Firm Wide Talent Development